• Phones:
    (+373 22) 870-222
    (+373 22) 837-777
  • Working Hours:
    Mon-Fri: 9:00-18:00
    Sat: 10:00-14:00 (acceptance and delivery)
  • Address:
    MD-2069 Calea Iesilor, 10
    Chisinau, Moldova

    Panasonic Product Warranty

    In accordance with a corporate politics of the company Panasonic Corporation manufacturing products with a trademark Panasonic and taking into account requirements of the law “About consumer right protection” all the products which are legally supplied in the Republic of Moldova, the manufacturer warranty period is 2 (two) years except product categories stated in the clause “Special terms and conditions of the warranty”. Warranty period is calculated starting from a date of sale the product to a Customer. A purchase date, as well as Customer’s data and purchased model shall be in a timely and clear manner entered into the Warranty certificate by the Seller. Within the warranty period Panasonic products are subject to free repair service at one of the authorized service centers. A list of the authorized service centers is available on the present web site and at the Seller. Unfortunately, not all the devices which are sold with a brand name Panasonic is available on the market of the Republic of Moldova by means on a legal way. Thereupon, we would like to attract attention of current and potential users of Panasonic devices to the most important aspects allowing to distinguish legally imported products from the “grey” imported ones:

    • The Seller must have a copy of the certificate of compliance attested with Manufacturer’s seal
    • Availability of User’s Manual inside a package
    • Availability of the Warranty certificate of a standard form completed by the Seller in a correct and clear way. (Excluding phones and microphones)

    The following groups of products are covered by the warranty with special conditions:

    Professional plasma screen TVs and LED displays
    The warranty period is 3 (three) since the purchase date subject to compliance with the following conditions:
    Availability of the Warranty certificate of the standard form completed in a correct and clear way;
    A date late than March, 30, year 2003 (the date of the 3-year Warranty introduction) is indicated at the field “Purchase date” of the Warranty certificate;
    The serial number is registered in the database of professional displays legally imported in CIS.

    Laptops
    The warranty period is 2 (two) years since the purchase date subject to compliance with terms and conditions indicated in the corresponding Warranty certificate. An extended 3-year warranty is only applied to models with a reinforced body intended for field use.
    The warranty period of laptops batteries is 6 (six) months since the purchase date.

    Office Automatic Telephone System
    The warranty period is 2 (two) years since the purchase date subject to compliance with terms and conditions indicated in the corresponding Warranty certificate. An extended 5-year warranty is only provided in case of installation of the product by an authorized installer of Office Automatic Telephone System Panasonic.
    You can check a product serial number and validity of a Warranty certificate on the web site www.panasonic.com at the section Support or at the Information Centre Panasonic. Please, familiarize yourself with a list of authorized installers and check registration of an installation on the web site www.panasonic.com or at the Information Centre Panasonic.

    Terms and conditions of video projector warranty
    The company Panasonic Corporation covers DLP-projectors with laser or lamp sources of light with a 3-year (three-year) warranty since the purchase date or 20000 hours of aggregate projector service life (depending on whichever comes first) warranty.
    LCD-projectors are covered with a a 3-year (three-year) warranty since the purchase date or 3000 of aggregate projector service life (depending on whichever comes first) warranty;
    Lamps which are components of DLP- or LCD-projectors are covered with a 1000 hours of aggregate lamp service life warranty.
    Lamps which are supplied separately from DLP- or LCD-projector are covered with covered with a 500 hours of aggregate lamp service life warranty or 1-year (one-year) warranty since the purchase date (depending on whichever comes first).

    Professionl Video Equipment
    Professional video equipment with integrated readers of P2-cards and/or micro P2-cards (series AG-HP, AJ-HP, AJ-PD, AJ-PX, AG-3DP) are covered with a 5-year (five-year) warranty since the purchase date.
    Other professional video equipment besides accessories (series AG-3DA, AG-AC, AG-AF, AG-HC, AGHM, AG-GH, AK-H, AW-H, AW-P, AW-R, BT-, UWC-) are covered with 3-year (three-year) warranty since the purchase date.
    P2-cards and micro P2-cards (series AJ-P2) are covered with a 1-year (one-year) warranty since the purchase date.
    Accessories (series AG-BS, AG-CA, AG-CVF, AG-HVF, AG-MC, AG-RC, AJ-VF, BT-PGL, separately supplied lenses and others) are covered with a 1-year (one-year) warranty since the purchase date.
    Accessory lens supplied as a component of Panasonic cameras are covered with a 1-year (one-year) warranty since the purchase date.

    Multifunctional devices
    Warranty period is 2 (two) years since the purchase date subject to compliance with terms and conditions stated in the corresponding Warranty Certificate. An extended 3 year warranty is only applied to products series KX-MB, KX-MC, DP-MB.

    Sheetfed document scanner
    Warranty period is 3 (three) years since the purchase date subject to compliance with terms and conditions stated in the corresponding Warranty Certificate.

    Digital and video-cameras
    Warranty period is 2 (two) years since the purchase date subject to compliance with terms and conditions stated in the corresponding Warranty Certificate.

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